Banner Example
Welcome, Guest ( Register | Login )
<< Previous Next >>

Email Etiquette Skills  - FREE! Listing ID: 120596


Advertise Here

Seller Info

biebie777

Member Since:
Feb 5, 2013

Bothasig, Cape Town 7441

(084) 625-4104

Visit My Web Site

Votes

Tags

Similar Listings



Classified Auction Info

Listing Began: May 23-15:43
Number of Times Viewed: 81

logo 1.jpg

Description

Feedback Score:

Email is currently the most used communication channel in the business environment. Email etiquette encompasses a set of rules indicating effective, proper and polite ways to
behave when using email to communicate. This workshop will teach you the rules regarding how messages should look and what they should contain.

Outcomes:

Employ effective email etiquette
Reply to emails according to organisational standards
Learn to structure an email
Understanding what an email should contain

Course Outline:

Lesson 1: Understanding email etiquette

Why send an email?
What is email etiquette?
Formal Email?
Informal email?

Lesson 2: Email Form

Subject line
Salutations & Closings
Font
Paragraph spacing
Signature

Lesson 3: Email Content

Writing Style
Tone and Punctuation
Enumerations
Emoticons
Attachments

Lesson 4: Replying to emails

Reply, Reply All, Forward
Response Time
Auto-reply

Lesson 5: Specific Situations

Emailing customers & colleagues

Lesson 6: Common Mistakes

Various Content types: cordial, personal, emotional, crowded, informal.
Mistakes

Lesson 7: Practice session

Practice everything learned.


Public Questions / Answers

No questions have been posted about this listing.