Feb 5, 2013
Bothasig, Cape Town 7441
Email is currently the most used communication channel in the business environment. Email etiquette encompasses a set of rules indicating effective, proper and polite ways to
behave when using email to communicate. This workshop will teach you the rules regarding how messages should look and what they should contain.
Employ effective email etiquette
Reply to emails according to organisational standards
Learn to structure an email
Understanding what an email should contain
Lesson 1: Understanding email etiquette
Why send an email?
What is email etiquette?
Lesson 2: Email Form
Salutations & Closings
Lesson 3: Email Content
Tone and Punctuation
Lesson 4: Replying to emails
Reply, Reply All, Forward
Lesson 5: Specific Situations
Emailing customers & colleagues
Lesson 6: Common Mistakes
Various Content types: cordial, personal, emotional, crowded, informal.
Lesson 7: Practice session
Practice everything learned.